Customer Service 

Customer Service Representative Job Description: Top Duties and Qualifications

A customer service representative is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organisation. Their responsibilities include regularly interacting with clients to address their issues, and respond to inquiries, in order to maintain solid consumer relationships.

Customer Service Representative Duties And Responsibilities

Customer care representatives assume responsibility for the client’s issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the task. Additionally, they take note of any feedback from the customer that could improve their experience and pass it along to the appropriate team for organization execution. Additional responsibilities of a customer care representative include the following:

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility

• Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients

• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough

• Meet call handling quotas and individual and team sales targets

• Gather and analyze client data to identify possible products or services to recommend to management

• Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution

• Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary

• Follow communication protocols, rules, and policies

Job - Accounting & Customer Service Representative (Chat & Calls)

Company - Ideal27 Staff Solution 

Location - In-Office

Education - Any

Experience - Freshers

Salary - Based on Experience and Skill

Timings - flexible 

Job In Mumbai

Skills - Fluent English, MS Excel, Tally (Optional)

Day-to-day responsibilities include:

1) Ecommerce Transaction and stock Reconciliation

2) Accounts Entry, Filing, Auditing of Expense, Invoices, Bill of Material creation

3) Bank and Stock(Physical) Reconciliation and investigation. Submission of stock statement.

4) Import Documentation, GST, TDS, Filing

5) Administrative Work

6) Accounting and Admin Process Improvement

7) Payment Follow-up and Enquiry completion

8) Other Compliances and Regulations with CA

9) Other role assistance as required in startup

10) Reply to WhatsApp queries, Facebook Instagram Comments

11) Convince customers about product features and place orders on their behalf (Incentive involved)

12) Respond to customer calls and complaints and co ordinate with team to solve them with given SLA

Job Type: Full-time

Salary: ₹13,000.00 - ₹15,000.00 per month

Schedule: NA

Day shift/ Night


Work Location: Mumbai